General terms and conditions of sale

The following terms and conditions apply to sales made by the EDHEA—the School of Design & Arts of the HES-SO Valais-Wallis.

HES-SO Valais-Wallis
EDHEA
Route de la Bonne-Eau 16
3960 Sierre,
Switzerland
Email: edhea@hevs.ch
www.edhea.ch


Prices

Our product prices are quoted in Swiss francs. The quoted prices include all Swiss taxes (VAT and other taxes applicable on the day of the order), unless otherwise stated, and exclude shipping and packaging costs. Both will be charged separately. Shipping costs will be calculated according to the place of delivery. Packaging costs are dependent on weight and size.

The shipping costs for postal shipments are the current costs published on the Swiss Post website at the time of the order.

If you place an order to be shipped to a country other than Switzerland, you are the importer of the item(s) in question. You may be charged customs duties, other local taxes, import duties or state taxes. You are responsible for declaring the goods and making any applicable payments to the relevant authorities and organisations in your country.

The EDHEA reserves the right to change its prices at any time, but the product will be invoiced on the basis of the price applicable at the time of the validation of the order and subject to availability.
The items will remain the property of the EDHEA until full payment has been made.


Ordering

The contractual information will be confirmed when your order is validated at the latest.

The EDHEA reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, particularly in the event of a supply problem or in the event of difficulties concerning the order received.


Order validation

By confirming an order on the edhea.ch website, you agree to these general terms and conditions of sale without exception or reservation.
The entirety of the data you provide and the recorded confirmation will be considered proof of the transaction.
By confirming, you declare that you are fully aware of this. The confirmation of the order will be considered as a signature and as acceptance of the operations carried out.

A summary of the order information will be sent to the order confirmation email address.


Payment

Validating an order obligates the customer to pay the specified price. Payment for purchases is made via an invoice that is sent along with the requested items.


Availability

If a product you have ordered becomes unavailable after you have placed your order, we will inform you by email. Your order will then be cancelled automatically.


Delivery

The products will be delivered to the delivery address you provided during the ordering process.
As soon as you take physical possession of the products you have ordered, you assume all risk of loss of or damage to the products.


Returns

If an item is not as you requested in your order, or if it has been damaged in transit, you have 7 days from the date of delivery to inform us of this by writing to edhea@hevs.ch and to return the item in question.

Returns are to be made at our expense and returned items must be sent in their original condition to the following address:
HES-SO Valais-Wallis
EDHEA
Route de la Bonne-Eau 16
3960 Sierre,
Switzerland
A copy of the invoice must be included in the shipment.

Provided that these conditions are met, the EDHEA undertakes to send you, at its own expense and subject to availability, a replacement item that is the same as the item you returned.


Data protection

The EDHEA actively protects personal privacy. It takes all necessary measures to comply with the various laws governing the protection of personal data. With regard to data protection, the legal notices published on www.edhea.ch apply.

The personal data you provide when filling in the order form is used for the sole purpose of processing your order. The data will not be used for any other purpose and it will not be passed on to third parties. We will delete your personal data as soon as it is no longer required, and no later than the end of the legal retention period.

You can exercise your rights regarding your personal data at any time by contacting us by email at dpo@hevs.ch. You have a right to be informed about the personal data about you that we have stored, and you have a right to have it corrected or completed, to object to its processing, and to have it deleted.


Applicable law in the case of disputes

These terms and conditions of sale are governed by Swiss law. In the case of a dispute, the general terms and conditions in force at the time of purchase shall be used as the legal basis. The place of jurisdiction is at the registered office of the HES-SO Valais-Wallis, subject to the retained superior jurisdiction of the Federal Supreme Court of Switzerland.



Last updated on March 1, 2023

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